Usually we ship within 1-3 days after order is received.
In Estonia the shipping is by SmartPost or Omniva parcel machines.
In Latvia and Lithuania the shipping is by Omniva parcel machines.
Other European countries the shipping is by Omniva courier.
If there's any obstacles, we contact the customer to work out the most convenient way.
Terms and Conditions
1. General terms
1.1. The online store of MyaMoon sells products (hereinafter referred to as the Products) sold at the stores owned by Ag 925 OÜ.
1.2. The conditions apply to the legal relationships that arise between the customer (hereinafter referred to as the Customer) and Ag 925 OÜ (hereinafter referred to as the Seller) as the owner of the shopping environment located on the webshop www.myamoon.com (hereinafter referred to as the Online Store) when Products are bought from the online store. In addition to these conditions, the legal relationships that arise when Products are bought from the Online Store are also regulated by the legislation of the Republic of Estonia.
1.3. Information of the Seller: Ag 925 OÜ, Lauliku 1-7, Saku, 75501. Reg. No. 12487616.
2.1. All prices displayed in the Online Store are given in euros and include VAT 20%.
3.1. Usually, the Products displayed in the Online Store, can be added to cart and are in stock.
3.2. If the Customer places an order but it appears that the given Product is out of stock, the Online Store cannot execute that order. In this case, an employee of the Online Store will contact the Customer and offer a replacement product, a new possible time of delivery or a refund of the purchase price to the Customer no later than within 14 days.
3.3. The photos displayed of the Products in the Online Store are illustrative and may differ from the actual appearance of the Product to a small extent.
4. Making a purchase
4.1. The Customer selects a desired Product and size from the Online Store and adds it to the shopping cart by clicking on the button “Add to cart”. If the Product is out of stock it can be ordered by clicking on the button “Place an order” and we try to fill the order within 5 working days.
4.2. To make a purchase, the Customer must click on the button “checkout”, after which the Customer is forwarded to the order placement page. After entering the required data, the Customer can pay for the product through an internet bank link or by card (Maksekeskus) and confirm the order by clicking on the button “Return to Merchant”.
4.3. When the Customer has paid for the Product, the Online Store will send a confirmation to the Customer’s e-mail address.
4.4. The Customer is obligated to provide necessary and correct information when the order is placed.
4.5. The Seller takes no responsibility for not being able to execute the order or any consequences that arise due to incorrect information given by the Customer during the placement of the order.
5. Methods of payment
5.1. The Customer can pay for their orders safely through Maksekeskus (Estonian bank links Swedbank, SEB Bank, Danske Bank, Krediidipank and Nordea Bank and with a credit card (Visa and MasterCard)).
5.2. The payment is carried out outside the online store of MyaMoon in a secure paying environment of the corresponding bank or service provider.
5.3. The Seller does not have access to the Customer’s bank or credit card information.
5.4. The payment can be made also by wire transfer to Sellers account:
LHV Bank,EE777700771001227962 , Swift code/BIC:LHVBEE22 . The order will be executed after receiving the wire transfer.
6.1. The delivery is made by the courier service. The Product arrives at the Customer’s address within 5 working days after the Customer has received the order confirmation on their e-mail address. The courier will contact the Customer by phone and agree on a suitable time for delivering the products. In the case of a failed delivery attempt, the package will be stored at the post office of the Customer’s residence and a note will be sent to the Customer’s e-mail address or mail box about the arrival of the package. The Product is kept at the post office for 14 calendar days. If the Customer does not collect the Product within the term specified, they are obligated to compensate the costs of repeated shipping.
6.2. If the Customer placed their order during the weekend (from Friday after 13:00 until Monday before 09:00) or on a national holiday, the 5 working day term starts at 09:00 of the first working day that follows the weekend or national holiday.
6.3. The Customer is obligated to check the correctness of their contact information before placing their order to avoid delays and misunderstandings when the Products are delivered. The Seller takes no responsibility for delays and misunderstandings upon delivery if the delay or misunderstanding arises from incorrect information given by the Customer during the placement of the order.
6.4. If the Product does not arrive in good condition and in closed packaging, the Customer is obligated to notify the Online Store, sending a corresponding e-mail to email@example.com or calling +372 5886 1202.
7. Returns of the Products
7.1. The Customer has the right to return their ordered Product within 14 days. The 14 day term starts from receiving the package at the Customer’s address.
7.2. The Seller shall refund the purchase price of the Product within 14 days as of the timely arrival of the Product at the Online Store. The money is refunded to the same bank account from which the Customer paid for the corresponding order.
7.3. In the case of refunding the purchase price, the Seller will not compensate the cost of transport service related to this purchase.
7.4. In the case of returns, the Customer is obligated to fill out the return form that is available at the Online Store and send it to firstname.lastname@example.org.
An return is only accepted if it is accompanied by a filled out return form.
7.5. The Product that is to be returned cannot be damaged or have signs of having been worn, it must be in its original packaging and all original tags must be attached to the product.
7.6. The Customer is obligated to open the Product packaging carefully without damaging it. If it is not possible to open the package without damaging it, the Product does not have to be in its original packaging when it is returned.
8. Claims procedure
8.1. Pursuant to subsection 2 (218) of the Law of Obligations Act, a two-year term for raising claims applies to the Products sold at the Online Store. Any disputes between the Customer and the Seller shall be solved by negotiations.
8.2. Pursuant to subsection 1 (222) of the Law of Obligations Act, the Customer has the right to demand the repair of the Product or delivery of a replacement Product if it does not conform to the contract. If the Product does not conform to the contract, the Seller shall cover all the costs related to repairing or replacing the Product, above all transportation, shipping, work, travel and material costs.
8.3. The Seller takes no responsibility for damages arising from the abnormal use of the products or for delays if they are due to circumstances the Seller could not affect and/or are conditioned by force majeure.
9.2. The Seller is liable to the extent of the purchase price.
9.3. The Customer is obligated to use the service of the Online Store only for purposes that are legal and in accordance with good practice.
10.1. The Customer gives the Seller a clear and informed consent for processing their personal data.
10.2. The personal data given to the Seller shall be entered into the customer registry and will be used for providing sales service and offering products to the Customer.
10.3 The Seller stores the contact information and information about the purchases entered by the Customer during purchases. This information will be handled as confidential and is processed in accordance with the Personal Data Protection Act. The personal data necessary for delivery will be forwarded to a business providing courier service.
10.4. The Seller may only use the Customer’s personal data for sending information about special offers and campaigns to the Customer’s e-mail address if the Customer has given their consent.
10.5. Data exchange between the Customer and card payment centres is encrypted, ensuring the safety of the Customer’s personal data and bank information.
The payment is carried out outside the online store of MyaMoon in a secure paying environment of the corresponding bank or service provider. The Online Store does not have access to the Customer’s bank or credit card information.
Personal data is processed by Ag 925 OÜ, Lauliku 1-7, Saku, 75501. Reg. No. 12753130.
11.2. The contract of sale between the Seller and Customer enters into force after the purchase price is transferred to the Seller’s bank account.
11.4. The Seller has the right to disclaim the execution of the order when the displayed price in the Online Store is incorrect due to a technical error.
12. Other conditions
12.1. Any disputes between the Customer and the Seller shall be solved by negotiations. If an agreement is not reached, the Customer has the right to turn to the Harju County Court, Consumer Protection Board and/or Consumer Claims Commission to defend their rights.
13. Customer support
13.1. The phone number of the customer support is +372 5886 1202 (available during working days at 09:00-17:00) and the e-mail address is email@example.com